Espresso Flash

Terms and Conditions

By using this website you agree to our terms and conditions and all applicable laws. If you do not agree with these terms and conditions you cannot use this website.  The I.O.W Espresso Co. reserves the right to change these terms and conditions at anytime without prior notice.  You may not reproduce, copy or distribute any part of this site without the permission of The I.O.W Espresso Co.  This does not effect your statutory rights.

 

Ordering
Orders can currently only be made online for delivery within the UK and payment in Pounds Sterling (GBP).  If you have an enquirey from outside the UK please contact us via the contacts page for more information.

 

Payment
All transactions are handled by WorldPay where payment can be made by credit/debit card (Visa, Mastercard, Delta, Switch etc).  If you prefer not to pay online you can telephone, fax or email your order through to us and pay by cheque or electronic payment direct to our bank, (goods will not be dispatched until funds have cleared).  Please contact us first if you are interested in paying by one of these other means on 01983 857670.

 

Pricing
Prices shown are Exclusive of VAT, the VAT % applicable to a particular product is shown in brackets (either 0% or 20%).  Any VAT due will be added to your bill before proceeding to World Pay for payment processing.  We reserve the right to change prices at anytime without prior notice.

 

Returns Policy
You have the right to cancel any order within 7 working days of delivery by sending it back to us at the address on the contacts page (shipping at your expense).  Any items to be returned in this way must be un-opened and in their original packaging to qualify for a full refund (shipping and handling costs are not refundable except in the case where goods are proven to be faulty).  Worn or soiled items cannot be accepted.

If you refuse shipment you will be given a full credit for the return of any goods (this does not include the cost of shipping) less any additional shipping cost incurred in having the item returned.

If an item has arrived damaged/faulty please contact us straight away and we will arrange for a new item to be dispatched and the faulty/damaged item to be collected.  If the item arrives with damaged packaging please note this with the courier when signing for the item and let us know within 24 hours.

 

Errors
Every effort is made to keep the site free from errors but occasionally mistakes happen resulting in incorrect prices or product/service descriptions being displayed due to typographical error or incorrect information received from suppliers.  We reserve the right to change pricing, specification and/or descriptions of listed items as well as to refuse or cancel any orders placed for products or services wrongly listed, at our discretion.

 

Customer Service & Complaints
The I.O.W Espresso Co. can be contacted on 01983 857670 for any customer service queries or through the CONTACT section of the site.  If you are not happy with any aspect of the service you have received and wish to make a complaint then please do contact us as soon as possible so we can endeavor to resolve the problem.

 

Privacy
Any information we hold about you is solely for our use in dealing with your purchase.  We will NOT pass any of your details onto any other company or 3rd party. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulations (EU) 2016/679). Any applicable law relating to the processing of personal data, including but not limited to GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; We collect information about you for 2 reasons: firstly, to process your order¬†in a fast efficient way.¬†Second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name address phone number email address IP address We do not store your credit/debit card details on our database We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.